Return & Exchange Policy
We want you to love your gear. If something isn't right, here's how returns and exchanges work.
Bats, gloves & mitts
Return any unused bat, glove, or mitt in original condition and/or packaging up to 6 months from the date of purchase.
Clearance and demo bats are excluded. Once a bat wrapper is removed, the bat is considered used and cannot be returned or exchanged.
All other items
Unused goods may be returned in original condition and/or packaging within 60 days of purchase.
Clearance items may be returned within 30 days, unused only.
Custom orders
Custom-ordered products can be returned if the item doesn't match what you ordered or the proof you approved. Items that match the approved specs are evaluated case by case.
Proof of purchase
All returns require proof of purchase. We keep digital records for purchases made after January 15, 2022; earlier purchases need a physical receipt.
To start a return or exchange, visit the store, call (919) 858-BATS (2287), or submit our Return or Exchange Request form.